B365 Privacy Policy — Our Commitment to Keeping Your Data Safe

1 Introduction & General Policy

B365 is an internationally licensed online gaming and betting platform built with Bangladeshi users in mind. Our privacy policy is a transparent agreement between you and us — it clearly sets out what data we collect, why we collect it, and how we keep it safe.

By creating an account with b365, you are considered to have accepted this privacy policy. We recommend reading it in full before registering. If you have any questions, feel free to reach out to our support team.

This privacy policy applies to the b365.bar website, mobile app, and all our digital services. We follow international data protection standards and update this policy from time to time.

2 What Information We Collect

B365 only collects the information needed to operate our services, verify your identity, and ensure secure transactions. The categories of data collected are listed below:

3 How Your Information Is Used

B365 uses the data it collects for specific, limited purposes. We believe respecting your privacy is not just a legal requirement — it is our responsibility.

• For account creation, verification, and management — to complete the KYC process and ensure secure login.
• To process financial transactions — including accepting deposits, processing withdrawals, and applying bonuses.
• Customer Support — to resolve your complaints, questions, and requests promptly.
• Ensuring Responsible Gaming — to detect patterns of excessive betting and provide the necessary support.
• Fraud & Anti-Money Laundering Prevention — to comply with international AML regulations.
• Product & Service Improvement — to analyze your usage patterns and deliver a better experience.
• To meet legal obligations — including submitting required reports to regulatory authorities.

4 Information Sharing & Disclosure Policy

B365 does not sell your personal information to third parties. However, limited data may be shared in specific circumstances:

• Payment Processor: Necessary information is shared with trusted payment gateways to complete transactions, and only for that specific transaction.
• Identity Verification Provider: With licensed verification agencies as part of the KYC process.
• Law enforcement agencies: To authorities in the case of a court order or legitimate investigation.
• Regulatory Authority: In regular compliance reports submitted to the licensing authority.
• Technology Partners: For platform operations, under strict confidentiality agreements.

If your information is to be shared outside the circumstances described above, your consent will be obtained in advance. Under b365's privacy policy, all third parties are required to maintain the same standard of data protection.

5 Security Measures

B365 uses multiple layers of security to protect your data — not just a password. Technical, organizational, and physical safeguards all work together.

• 256-bit SSL/TLS Encryption: All data transfers across the website and app are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for account login and large transactions.
• Firewall & Intrusion Detection: 24/7 server monitoring with automatic blocking of suspicious activity.
• Regular Security Audits: Penetration testing conducted by independent third parties.
• Data Segregation: Personal and financial data are stored on separate, secured servers.
• Staff Training: b365 team members receive regular training to ensure compliance with our privacy policy.

6 Cookie Policy

The b365 website and app use cookies. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential cookies: To maintain login sessions and ensure security. These cannot be disabled.
• Functional cookies: To remember your language, theme, and preference settings.
• Analytics Cookies: Used to understand site usage, but not in a personally identifiable way.
• Performance Cookies: Helps with page load speed and error detection.

You can disable optional cookies at any time from your browser settings. However, disabling essential cookies may cause some features of the site to stop working.

7 Your Rights

Under b365's privacy policy, you have several important rights over your own data. We actively uphold these rights:

• Right to Access Information: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under specific circumstances.
• Right to Restrict Processing: In certain cases, you can restrict how your data is used.
• Data Portability: You can receive a copy of your data in a machine-readable format.
• Right to object: You may object to certain types of data processing.

To exercise these rights, contact b365's support team. We typically respond within 30 days. Please note that some information may not be deletable due to legal obligations.

8 Data Retention Period

B365 does not retain your data longer than necessary. A separate retention period is defined for each type of information:

• Data for active accounts is retained until the account is closed.
• Transaction and financial records are retained for 5–7 years as required by law.
• KYC documents are retained for a minimum of 5 years after account closure.
• Support chat and complaint records are retained for up to 2 years.
• If marketing consent is withdrawn, the relevant data is deleted within 30 days.

9 Children's Privacy Protection

B365 strictly refrains from serving users under 18. Age is verified at registration, and a national ID or birth certificate may be requested in cases of doubt.

If we become aware — or are notified — that a minor's data has been collected inadvertently, we will immediately close the account and delete all associated information. Households with children are advised to use parental control software.

10 Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact b365's support team. Our dedicated privacy team will review your matter within 30 days.

• Live Chat: Available 24/7 via the website or app
• Email: [email protected] (for general inquiries)
• Privacy-specific requests: [email protected]